Return Policy

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Good & Golden Designs wants you to be completely in love with your new jewelry purchase.  If you are not 100% satisfied with your purchase**, you can return the product and get a full refund.  You may also exchange the item for another at the same price or for a store credit.  You can return a product for up to 14 days from the date you purchased it.  

 Any product you return must be in the same condition you received it.  You will be refunded the amount of the original purchase less shipping.  Please email us within the 14 days to request a refund.

Please include the following information when emailing us about a return or exchange:

  • Your name and billing address
  • The name, address and ZIP code of the person who placed the order, if it was a gift
  • The original purchase price and approximate date of the purchase

Once we receive your return shipment and inspect it, we will promptly process your refund and email you a confirmation that we have completed the return. If you are returning an item for exchange or credit, once we receive your shipment, we will email you a verification and steps to use your credit.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 **If you customized a design or modified a necklace size, we are unfortunately unable to issue a refund.  

 

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